As a Sales Associate, Small Market you’ll work in a team with an assigned Sales Consultant to support Pella Mountain West’s customers satisfaction and sales objectives. You will gain exposure to different aspects of the Pella Sales Process through a variety of responsibilities, including cultivating relationship’s and/or project opportunities, coordinating proactive support efforts, fulfilling contract obligations and supporting critical key account relationships. Additionally, you will help develop proposals, manage order details, complete project take-off’s, manage on-going customer communications and maintain a high level of customer facing support activities to maximize each account opportunity.
The Sales Associate will play a vital role on the Pella Mountain West sales team by successfully supporting and managing all aspects of replacement and single family new projects that are smaller in size (approximately $10k) and also playing an active role in assisting the Sales Consultant with critical relationship and support activities. The successful candidate will assist and support the team to develop opportunities that increase customer loyalty to Pella while supporting business goals and objectives.
Principle Duties and Responsibilities include the following, but not limited to:
Support Branch Initiatives as it relates to market share, sales growth, profitability and customer satisfaction
Following up with web inquiries and marketing leads
Qualifying leads through telephone and email follow up
Assist in the sales process in the field and in the Pella Showrooms
Develop an understanding of and adhere to the Trade and Retail Selling Process in all aspects of sales related interactions
Manage and assist in the sales process in the field and in the Pella Showrooms
Assist in acquiring and applying new account development skills and nurturing long-lasting client relationships
Support sales team by reading blueprints, completing accurate take-off’s and by utilizing electronic systems and software to quote products and track customer interactions
Become proficient in the use of PQM, Microsoft Outlook, CRM, Word, Excel and all office equipment and processes related to sales operations
Collaborate with the Operations teams to ensure successful after sale service requirements
Gathering input from consultants and team members as it relates to scope, approach, budget, issues, risks, proposal language
Reviewing RFI and RFP documents
Meeting customers to deepen understanding of their business and challenges
Working directly with homeowners to successfully lead them through the Pella sales process and obtain orders
Contributing to the development of proposals
Preparing and delivering customer presentations
Preparing contracts and agreements
Preparing estimates and work orders, communicating them to customers
Sending proposals, quotes and work orders through the digital contract management system
Analyze customer data to provide key business insights; prepare business reviews and customer surveys and help identify ways in which Pella Mountain West can improve services and existing offerings.
Proactively manage appropriate communications and follow-ups with customers pertaining to sales, delivery and/or service topics
Be eager to learn and grow, have great attention to detail, the enthusiasm to meet deadlines and organize thoughts, presentations and actions clearly and effectively
Ability to effectively operate, collaborate and adapt in a fast-paced, continuously evolving team environment.
Ability to influence stakeholders internally and externally to deliver sales results
Ability to take initiative and work towards a goal with an entrepreneurial mindset.
Excellent written/verbal communication and presentation skills.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications, physical demands and work environment characteristics listed below are representative of the knowledge, skill, and/or ability required to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individual’s motor vehicle record must also comply with company requirements.
Education and/or Experience
BS/BA, AA or Technical degree preferred, 1-2 year’s sales, customer service, or general business experience preferred. Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable.
Language and Communication Skills
Ability to read and analyze documents related to contracts and work documents. Ability to write reports and business correspondence. Ability to verbally present information and respond to questions from customers, managers, and the general public.
Must present a clean and neat physical appearance and strictly abide by company dress code serving as a role model for other employees, customer and visitors.
Ability to solve practical and arithmetic problems and deal with a variety of concrete variables in situations where only limited standardization exists.
While performing the duties of this job, the employee is regularly required to drive an automobile, stand; walk; sit; use hands/fingers to handle or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds using proper lifting techniques. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. The noise level in the work environment varies between low to moderate in administrative offices and to moderate on constructions sites.
Most of the travel will be local. Must be able to drive to showrooms, job sites and customer/contractor locations and required company functions at various locations.
This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills or working conditions associated with this position. While this description is intended to accurately reflect the position’s activities and requirements, management reserves the right to modify, add or remove duties as necessary.
Condition of Employment: Pella Mountain West is committed to workforce diversity. Post-offer background check, MVR and drug screen required. Pella participates in E- Verify.
Equal Employment Opportunity: Pella Mountain West provides a working environment free of discrimination and harassment. Pella Mountain West treats all persons equally, regardless of race, color, sex, religion, national origin, age or disability, as each is protected under federal law. Several states in which Pella Mountain West operates may have laws protecting classifications of team members not necessarily protected under federal law. Therefore, Pella Mountain West also treats all persons equally, regardless of political affiliation and belief, pregnancy, national origin, age, creed, marital status, military status, sexual orientation, mental disorder, veteran status, ancestry or handicap as each category is protected under a municipal ordinance or state law.